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1.
I just bought this wig from
***** *******
(a company on the Internet) and I'm not happy with it. They won't refund or
exchange. What can I do?
Guarantees on
products are very important when you purchase anywhere -- especially on line.
You should always know who you are dealing with and what their guarantee is
BEFORE you buy. If you are looking for wigs or anything else on the Internet
always look for information on the company and their company policies
on their main page. You might also look to see if they are members of some
consumer protection service or an Internet type of BBB organization
you can report things like this to.
Most reputable
internet companies give you all of the information you need about them before
you order. Often there is a "Contact Us"
Button which gives you all of the contact information you need if there is a
problem. Internet retailers often provide a
Company Policies button where you can easily find
out what return or exchange policies are. Make sure that the company you are
purchasing from has what you would consider fair exchange policy. Some, although
only a few companies, will neither refund of exchange a product. If you can't
find out these two basic items our recommendation to to simply not place you
order with them. Another way to tell if the company will work with you to
resolve any problems
if to check if they are members of a consumer protection agency such
as Public Eye or the Internet BBB.
Now to your specific
question. Some companies have either a "no return" or "exchange only if
defective" policy. If the company you bought the wig from has either of
those policies and they made that information available on their pages, you may
be stuck with it. After all, in this case, you were aware or should have
been aware of their policy. If this information was not there, I would contact
them and ask that they exchange it for you on the basis that you were not made
aware of their policies. Also, you might make a report to the consumer service
they belong to. Very often this gets an immediate response. But, remember most
reputable companies will try to make you happy in some way. Contact them and try
to work it out. Possibly they will exchange the product for something you will
be happy with.
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